Warrior Customer Service Skills Workshop - Peoria A.M.

Warrior Customer Service Skills Workshop - Peoria A.M.
A home care agency's front line staff do so much more than answer phones. When staff are trained professionals they significantly impact an agency's positive results and overall bottom line.


During this half day workshop, Shelle Womble will provide hands-on training and interactive group exercises in the following critical customer service skills:

  • Inquiry management
  • Working with others and resolving conflict
  • Cultural sensitivity
  • Emotional intelligence

Participants will have the opportunity to learn about a personality profile tool to aid in understanding their own personality tendencies and identify how to work with the other personality types to make communications most effective with co-workers, prospective and current clients, and family caregivers. 

Registration Fee:
Members - $149.00
Non-Members - $199

Faculty
Shelle Womble, Home Care Sales & Operations Coach, provides professional sales and operations training and coaching to home care agencies across the country. Shelle brings an extensive background in home care sales, including experience as a home health senior executive who drove sales and profit for the country’s largest privately owned home care company. She possesses a keen understanding of how to get a foot in the door and create relationships with key referrers. 

Shelle has served as the director of operations and general manager for a Louisville-based health and human services provider that employs 45,000 in 42 states, Canada and Puerto Rico. In that role, she was responsible for 11 mostly Midwestern states, 50 branch locations, and nine executive directors, and grew profits and saw double digit growth in each year she led that territory.

Before that, Womble served as a national sales director for the same organization, where she built a national sales team and company-wide sales culture. She led teams that built a customer-relationship management database tailored for in-home care and a call center for potential customers that receives 20,000 calls a month. She also managed directory and online marketing.
When
2/20/2019 8:00 AM - 12:00 PM
Where
OSF Healthcare 2265 W. Altorfer Drive Peoria 61615
Registration not available.

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