What if a problem develops?
If you invest some time and follow the steps outlined in this
website, you most likely will receive high-quality, safe, and effective home
care. If a problem develops, however, or if you would like to register a
complaint, notify the home care provider's chief supervisor or administrator.
If necessary, contact the Illinois Department of Public Health complaint
Hotline at 1-800-252-4343 for all health care provider complaints; the State
Long-Term Care Ombudsman at 1-800-252-8966 for nursing home complaints; and the
Illinois Attorney General's Consumer Protection Division for other consumer
complaints at 1-800-844-5461.
Although rare, cases of fraud do exist in some health care
operations. These fraudulent activities waste valuable health care dollars. If
you suspect fraud, even on the slightest scale, you should report these
activities to the Illinois Department of Public Health at 1-800-252-4343. If a
case involves the delivery of Medicare home care services, contact the Office
of the Inspector General hot line at 800/HHS-TIPS.