Handling Problems

What if a problem develops?

If you invest some time and follow the steps outlined in this website, you most likely will receive high-quality, safe, and effective home care. If a problem develops, however, or if you would like to register a complaint, notify the home care provider's chief supervisor or administrator. If necessary, contact the Illinois Department of Public Health complaint Hotline at 1-800-252-4343 for all health care provider complaints; the State Long-Term Care Ombudsman at 1-800-252-8966 for nursing home complaints; and the Illinois Attorney General's Consumer Protection Division for other consumer complaints at 1-800-844-5461.

Although rare, cases of fraud do exist in some health care operations. These fraudulent activities waste valuable health care dollars. If you suspect fraud, even on the slightest scale, you should report these activities to the Illinois Department of Public Health at 1-800-252-4343. If a case involves the delivery of Medicare home care services, contact the Office of the Inspector General hot line at 800/HHS-TIPS.